1. Introduction
 

Welcome to Soul Breath. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

 

Soul Breath is operated by Sonia d'Agrain ("we," "us," or "our"), based in Zurich, Switzerland.

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2. Information we collect
 

    2.1 Information you provide to us

• Contact information: Name, email address, phone number, country/city

• Booking information: Session preferences, dates, times

• Health information: Any health or wellbeing information you voluntarily share to help us tailor our services

• Communication content: Messages you send us through our website, email, or during sessions

• Payment information: Payment method details (we do not store complete credit card information)

 

     2.2 Information collected automatically

• Usage data: How you interact with our website

• Technical data: IP address, browser type, device information

• Cookies and similar technologies: See our Cookie Policy section
   

3. How we use your information

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We use your personal information for the following purposes:

• To provide and manage our services

• To communicate with you about sessions and bookings

• To personalize your experience

• To process payments

• To send you updates about Soul Breath offerings (with your consent)

• To improve our services

• To comply with legal obligations

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4. Legal basis for processing
 

Under Swiss and European data protection laws, we process your personal data based on one or more of the following legal grounds:

• Your consent

• Performance of our contract with you

• Compliance with legal obligations

• Our legitimate interests (which never override your data protection interests)

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5. Data Retention
 

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including:

• •As long as you remain a client or maintain an account with us

• •As required to comply with legal, tax, accounting, or reporting requirements

• •As necessary to resolve disputes or enforce our agreements

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6. Data Sharing and Transfers
 

6.1 Service providers

We may share your information with third-party service providers who help us deliver our services, including:

• Payment processors

• Booking and scheduling systems

• Email service providers

• Video conferencing platforms

All service providers are required to respect the confidentiality of your information and are prohibited from using it for any purpose other than to act on our behalf.

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6.2 International Transfers

Some of our service providers may be located outside Switzerland or the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Using providers certified under recognized frameworks like the EU-US Privacy Shield

• Implementing standard contractual clauses approved by the European Commission

• Obtaining your explicit consent for specific transfers

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7. Your Rights

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Under Swiss and European data protection laws, you have the following rights:

• Access: Request access to your personal data

• Correction: Request correction of inaccurate data

• Erasure: Request deletion of your data under certain circumstances

• Restriction: Request restriction of processing under certain circumstances

• Portability: Request transfer of your data to you or a third party

• Objection: Object to processing based on legitimate interests

• Withdraw consent: Withdraw consent at any time where we rely on consent to process your data
   

To exercise these rights, please contact us at hello@soulbreath.ch. We will respond to all legitimate requests within 30 days.

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8. Data Security
 

We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, alteration, and disclosure. We limit access to your personal data to those employees and third parties who have a business need to know.
 

9. Cookies Policy
 

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

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10. Children's Privacy
 

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us at hello@soulbreath.ch.
 

11. Changes to This Privacy Policy
 

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy periodically.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Soul Breath
Sonia d'Agrain
hello@soulbreath.ch
 

13. Complaints
 

If you have a concern about our privacy practices, please contact us first. You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority.